NextGen Banking London: the AI Revolution - Agenda

Finextra’s NextGen Banking London 2018 conference on 17 May will bring together practitioners from across the financial services industry to explore what the AI revolution means for banks – and what financial institutions need to do in the short, medium and longer terms to benefit from AI, and ensure their customers do so as well.

08:00-09:00 Registration and networking

Whether we are aware of it or not, we are in the 4th Industrial Revolution and digital, physical and biological boundaries are being blurred. Like all industries banking is a target for disruption. That disruption will be fueled by exponentially developing technologies such as AI, new business models and new market entrants. In today's world disruption is just as likely to come from outside your industry as within. What are the exponential technologies, what is linear Vs exponential thinking? What are so-called 'exponential organisations- and how is it they perform at 10X ?

Michael Leadbetter, CEO, ExO Works
AI has been employed in financial services for some time but in a rules-based or automated approach. With the 3rd wave, however, AI is becoming contextually adaptive and enables true human-machine interaction. As FS players are looking at getting the ROI from digital business transformation, how can they make sense of the various flavours of AI? Which AI-based technologies should they use to solve their problems and deliver value faster?

Gayle Sheppard, Vice President and General Manager, Saffron AI Group, Intel Corporation
Building on the opening keynotes, this panel session will further explore the opportunities - and challenges - of AI in financial services, and ask how next generation banks can exploit AI while dodging the pitfalls. How far has the industry progressed at this point? Where have been the biggest wins, and how can success be measured? Has anything much at all been achieved with any technology more sophisticated than a chatbot or RPA? What are the key considerations for banks in 2018 looking to position themselves to be ready for the 2030 vision set out at the opening of the day?

Mike Blalock, General Manager, Financial Services Industry (FSI) vertical, Intel Corporation
Clara Durodié, Founder and CEO, Cognitive Finance Group
Philip Kinlen, Data Scientist, AIB
Roshan Rohatgi, Senior Digital Innovation Lead, RBS
Moderator: Jonathan Williams, Principle Consultant, Mk2 Consulting

10:25-10:55 Coffee break and networking

The premise of AI is that it will be able to make decisions and execute actions on our behalf in a way that is infinitely faster and more accurate than a human can achieve. These decisions and actions will operate in a wide variety of business and social contexts touching many areas of our lives. The key issue is not if this is possible or a likely reality, but how to address governance and start the journey on a sound footing to ensure that we remain in control and maintain sharp insight on the validity and reliability of the work. Therefore, for the promise of AI to be fulfilled, we need to ensure that any AI implementation is fully validated, in terms not just of the appropriateness of the decisions and actions but also its reliability and consistency. We examine ways in which to meet these challenges and the implications for how financial services organisations can best proceed.

Richard Nettleship, Associate Partner, AI Business Consulting, Atos UK and Ireland
If ever there were an application suited to the use of AI, it is surely regtech: regulatory compliance requires the crunching of more data than could ever be processed by a human brain and represents a growing burden for banks, for which costs are escalating. Regtech is perfect territory for AI. So how is the industry doing in exploiting these advanced techniques in this important area? Are regulators doing enough to advance and enable AI use in this space? Are fintechs providing the right solutions? What more needs to be done to make sure that the perfect marriage of AI and regtech has a happy ending?

This panel will be held under Chatham House Rule

Parth Desai, Founder and CEO, Pelican
Husayn Kassai, CEO and Co-Founder, Onfido
Beju Shah, Head of Data Collection & Publication, Delivery, Technology, Bank of England
Kaushalya Somasundaram, Head of Fintech Partnerships & Strategy, HSBC
Moderator: Jane Walshe, CEO, Enforcd
Practical insights from a bank that has leveraged AI to improve customer experience. Benefits, challenges and key learnings.

Stephanie Pelsmakers, Chapter Lead Digital Customer Experience, ING Bank
Is improving the customer journey just about chatbots? What other elements of AI can come into play here, and how can they be used to augment the role of people in delivering customer experience? Will it only be retail customers that feel the benefit of AI deployment, or is there a story for corporates here too, and if so, how far has it developed to date? What challenges do financial institutions face in leveraging AI to improve customer experience and the customer journey - and what does good look like in this space?

Francois Blanc, Head of Customer Experience - Customer and Innovation, Santander UK
Daniel Drummer, Vice President, Corporate & Investment Bank FinTech, J.P. Morgan
Naveed Hussain, AI Architect and Evangelist, Microsoft UK
Paul Schooley, COO, CashPlus
Moderator: Anna Milne, Editor, Finextra

12:45-14:10 Lunch and networking

Practical insights from a bank that has leveraged robotics in its operations. Benefits, challenges and key learnings.

Anders Emil Balk-Møller, Program Manager, Robotics Centre of Excellence, Process Automation, Danske Bank
RPA is positioned at the ‘simpler’ end of AI implementation, but how simple is it to implement in reality - and once in place, how do banks build on RPA to increase the sophistication of their AI approaches? Which aspects of the back offices of banks are well suited to RPA implementation, and is it delivering on its promise to complete the last mile of STP? What collaboration between banks and market infrastructures does robot-powered back office and post-trade automation require - and how can the market successfully put that collaboration in place?

Anders Emil Balk-Møller, Program Manager, Robotics Centre of Excellence, Process Automation, Danske Bank
Dan Reid, CTO, Xceptor
Rob Scott, Managing Director, Head of Custody, Collateral & Clearing, Commerzbank AG
Moderator: David Bannister, Principal Analyst, Ovum
In today’s uncertain world, where we as global societies and companies are faced with many complex challenges, and where the speed of change itself is speeding up, we need to recognize, maybe without even realizing it, that we are becoming encased in a perspective paralysed by FEAR, as our day to day status quo, such that most of us don’t even see it. It’s super important that we develop a curiosity, interest, empathy and courage, to lean into a liberating responsibility, that it is not just the rate of change and new technologies that are exponential, but it might just be US - as human beings. We have so much more choice than we think - but do we dare to feel and be full expressions of our humanity? The answer to that question has critical implications for the results of whether Artificial Intelligence

Tabitha Cooper, Master Expert, Chief Communicator, Nordea
Drawing together all the practical insights shared earlier through case studies, keynotes and panels, this discussion will summarise the key learnings and action points for bankers attending and looking to take back concrete information to inform their strategic and tactical approaches to implementing AI in their next generation banking businesses.What are the technology building blocks? What are the data challenges and how can they be tackled? Are there skills gaps and can they be filled? What are the logical steps for banks to take to get ahead of the AI revolution - and how can they measure their success in doing so in terms of benefits to their own businesses and to their customers? How can they marry the achievement of short term goals and benefits with the longer term vision of AI-driven nextgen banking 2030?

Abhijit Akerkar, Head of Applied Sciences, Business Integration, Lloyds Banking Group
Doug Cackett, EMEA Big Data and IoT Practice Lead, Dell EMC
Sameer Dubey, Director, Head of Payments, Barclays
Sean Hunter, Chief Information Officer, ACORN machine
Syed Husain, Enterprise Architecture Manager, Accenture
Moderator: Gary Wright, Content Director, Finextra

16:00 Conference close, networking, afternoon tea

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