Balancing open and digital with safe and secure

The agenda of Finextra’s NextGen Banking London 2017 event on 9 May will pick up and build on discussions at the 2016 conference to offer a critical examination of the progress that has been made towards next generation banking during the past year. It will explore developments in the regulatory agenda, including the progression of the PSR’s programme of change, the CMA’s requirements on openness and milestones on the path to PSD2. Sessions will also gauge the progress of the opening up of critical infrastructure such as payments systems to facilitate the provision of innovative new payments and banking services. With the move to open banking underpinned by open APIs dominating discussions about the future of banking globally, we will ask how open banking is progressing in the UK, what role regulation is playing in driving this, and what the challenges and opportunities of open APIs are for banks, new and established.

As the UK challenger bank community continues to expand and in some areas mature, NextGen Banking 2017 will ask how well the challengers are shaping up to meet the needs of the next generation of customers and what more the challenger banks need to do – and need to be able to access – to realise their visions for the future. We will ask how the challengers are starting to differentiate on service, product and price, how many of them can survive, what is likely to happen to the rest, and what success for a challenger bank will look like. The conference will also explore the continuing responses of incumbent banks to the competitive threat they face and to the changing needs of their customers, both retail and corporate.

A critical topic for discussion during NextGen Banking London 2017 will be the need to guarantee safety and security in an increasingly digital world. Developments in digital identity, cyber security and fraud management will be explored from the perspectives of regulators, key market infrastructures and banks, as the conference assesses how big a challenge these topics present in the next generation banking environment, how well the industry is tackling the challenges so far, and what more needs to be done to stay ahead of these negative forces to make sure the next generation vision is not compromised.

As part of this, the value of deploying leading edge technologies such as machine learning and AI will be examined in-depth, to establish in what way these technologies can support the industry in improving safety and security of digital transactions. We will also look at how technologies such as AI can be leveraged in other ways to add value in the context of next generation banking, as well as exploring the likely impact of other key technology developments such as the Internet of Things (or the Internet of Value).

Bringing together a wide range of senior expert speakers from across the landscape – including regulators, market infrastructures, challenger banks, established banks and key service providers – NextGen Banking London 2017 will ask and seek to answer a number of key questions including:

  • How far has the industry progressed towards the openness needed for next generation banking to flourish?
  • How damaging are threats like cyber and fraud to the vision of a digitally-driven next generation banking environment?
  • What promise do technology developments such as AI, machine learning, the IoT and open APIs hold for next generation banking – and what are the opportunities and challenges for banks in harnessing them?
  • How well is the next generation banking landscape evolving to meet the demands of next generation banking customers, both consumers and businesses?
  • Are the challenger banks and new entrants still a powerful force, or are the incumbents regaining the upper hand?
  • How is the fintech scene evolving, and will the new spirit of collaboration with banks do enough to ensure that next generation banking is sufficiently different to satisfy millennials?
  • Is it possible to be open and digital while also maintaining the safety and security the banking industry depends upon, and what are the key technologies and approaches needed to guarantee this?
  • How is the growth of real-time driving instant 'everything' from client expectation to fraud detection?

Agenda Overiew

08.00-09.00 Registration, refreshments, networking and exhibition
09.00-09.05 Welcome from Finextra
09.05-09.20

Opening keynote: The UK’s vision for NextGen Banking

Shivvy Jervis, Award-winning Futurist, Europe's Top 30 Women in Digital

Hear from award-winning futurist and one of Europe's top 30 women in digital Shivvy Jervis on how the  fourth industrial revolution is reshaping the landscape for the next-gen of customers. In a high-octane  keynote, she will paint a compelling picture of what this could mean for how we do business.

09.20-09.30

Keynote framer: Understanding the UK regulatory agenda

Paul Horlock, Member and Chair of the Forum’s NPA Design Hub, Payments Strategy Forum

09.30-10.15

Panel: Payments reform and open access: is progress fast enough?

The agenda of the PSR and the Forum to modernise open up the UK’s payments landscape to foster competition, improved safety and better services for customers is gathering pace, and progress has also been made in opening up payment systems to make it easier for new entrants to operate successfully in the UK. But is the vision going far enough, and has enough progress been made? A group of regulators, schemes, established banks, challenger banks, fintechs and key technology providers will explore the opportunities and challenges of the PSR/the Forum agenda, and assess the success of openness initiatives so far.

Becky Clements, Head of Industry Engagement, Metro Bank

Paul Horlock, Member and Chair of the Forum’s NPA Design Hub, Payments Strategy Forum

Rich Wagner, CEO, APS Financial

Caitriona Whelan, Head of Compliance and Controls, RBS

Tim Yudin, Director of Design and Delivery, Payments UK

Moderator: Leo Lipis, Chief Executive, Lipis Advisors

10.15-10.45 Coffee, networking and exhibition
10.45-10.55

Keynote framer: PSD2: What does 2017 hold?

Graeme McLean, Head of Department / Banking Lending & Distribution, Financial Conduct Authority

10.55-11.45

Panel: PSD2: From compliance to opportunity

2017 is a critical year for PSD2 implementation. Brexit and ongoing questions about the fine details notwithstanding, with a start date of early 2018 there is no room for complacency when it comes to compliance. Whether the banks like it or not, PSD2 is coming, so what are they doing to prepare, and how is the collaborative space between banks and fintechs evolving in readiness for the changes PSD2 will bring? What is the upside of PSD2 for banks, established and new, and what should financial services firms be doing now to leverage this? A group of regulators, established banks, challenger banks, fintechs and key technology providers will discuss the challenges and opportunities of PSD2 in this crunch year.

Paul Anning, Partner in Financial Institutions Group, Osborne Clarke LLP

Ian Clark, Sr Director, Solution Sales, CA Technologies

Paul Ferris, Chairman, ObjectTech

Alexander Kuznetsov, Business Solutions Manager, VASCO Data Security

Natalie Willems-Rosman, Head of Payables and Receivables, Global Transaction Services EMEA, Bank of America Merrill Lynch

Moderator: Gary Wright, Content Director, Finextra

11.45-12.30

Panel: Fraud, AML, KYC and digital identity: Balancing safety and security with customer experience

The more transactions go online, the bigger the risk of fraud, and the cyber threat is growing in sophistication daily. At the same time, there is an increasing regulatory burden on financial institutions to implement and demonstrate robust methods of combating terrorist financing through KYC and AML programmes. Given the multi-pronged threats banks face, the need for them to implement processes, procedures and technology to tackle them has never been greater – and banks must implement these controls while respecting customer demand for frictionless, digital onboarding.

In this context, what are the emerging threats banks must consider? Which technologies have the most potential to help them, and how easy are they for banks to access? What role could collaborative digital identity solutions play, and what can the UK learn from progress in this area in other parts of Europe? In short, what needs to be done to ensure that challenges around fraud, KYC, AML and cyber are properly managed, without stifling the development of the nextgen banking landscape?

Thomas George, Head of Risk, Monzo Bank

Richard Grint, Leads Financial Crime Centre of Excellence, PA Consulting Group

Sarah Gilbert, Product Lead for Customer Acquisition UK, Starling Bank

Rob Kotlarz, Business Development Director, Signicat AS

Moderator: Jonathan Williams, Principal Consultant, Mk2 Consulting Ltd

12.30-14.00 Lunch, networking and exhibition
14.00-14.20

Fireside Chat: Brexit: what does it mean for nextgen banking? Building Brexit into nextgen banking strategies.

Is Brexit a good thing or a bad thing for nextgen banking? Are policymakers thinking enough about the financial services and fintech industries in the UK – and Europe – as they forge ahead with the separation from the EU? What do banks and financial technology providers – established and new – need to do now to be ready to leverage the opportunities and ride out the challenges of Brexit?

Over a fireside chat we will discuss the impact of Brexit on nextgen banking, the opportunities and challenges it creates, and how to build a strategy that takes advantage of the change.

Tony Anderson, Partner, Pinsent Masons

Moderator: Thea George, Research Director, Finextra

14.20-14.30

Keynote Framer: AI: Unleashing the Next Wave

Mike Blalock, General Manager, Intel Financial Services

14.30-15.15

Panel: AI in Financial Services

Excitement about the impact of artificial intelligence (AI) and machine learning (ML) in financial services is mounting. And if the hype is to believed, AI and ML are set to be game changers in almost every corner of the industry. Exactly what are the different components making up the spectrum of cognitive computing – and which technologies are most suitable for use in different areas of financial services? How complete are the AI-based solutions out there when it comes to financial services applications, and what are the foundations firms need to have in place in order to leverage them properly? Have banks done enough to get their data ready for use by AI and ML tools – and what are the other barriers they must consider, such data protection regulation and customer and employee protection? Finally, how can banks work together with external ML start-ups to co-create solutions on top of internal development efforts?

A panel of AI experts from banks and technology providers will explore how to make sense of these leading edge technologies for nextgen banking.

Mike Blalock, General Manager, Intel Financial Services

Daniel Drummer, Vice President Fintech Corporate & Investment Bank, J.P. Morgan

Joe Lyske, CTO, Time Machine Capital

James Smith, Mobile & Digital Director, Nationwide Building Society

Moderator: David Bannister, Principal Analyst, Financial Services Technology, Ovum

15.15-15.40 Coffee, networking and exhibition
15.40-15.50

Keynote framer: Where next for digitalisation?

Pol Navarro, Digital Innovation & Transformation Director, TSB

15.50-16.40

Panel: Digitalisation reloaded: Making sense of cloud, AI, blockchain and open APIs

While all banks have made some progress with digitalisation, true next generation banking will be built on technologies that are now moving mainstream, like cloud, artificial intelligence (AI), APIs and maybe even blockchain. How well positioned are banks, established and new, to leverage these developments? Which are the most promising applications for these technologies – and are they fit for prime time use in critical areas of financial services? What do financial services providers need their technology vendors to do to help them take advantage of the next phase of digital – and how should banks be thinking about digital as they build their nextgen strategies?

A group of technology experts from banks, challenger banks, fintechs and key technology providers will explore how leading edge technologies impact the digitalisation picture for nextgen banks, and where banks’ digitalisation strategies need to go next.

Will Beeson, Head of Operations & Innovation, Civilised Bank

Sameer Dubey, Head of Transactions Products, UK, Barclays

Ronny Neckebroeck, co CEO, Spencr

Craig Ramsay, Global Innovation Lead, HSBC

John Salmon, Technology Partner, Hogan Lovells

Moderator: Keith Saxton, Innovate Finance Ambassador

16.40-17.25

Panel: Battle of the Banks: Established versus Challenger

New banks are being created all the time, each with a stated ambition to do banking better and provide a credible alternative to the incumbents. But how many does the UK need, how can the new banks successfully stand out from the crowd, and what impact are they actually having on customers or the next generation banking landscape?

Meanwhile, the traditional players continue to dominate. They are all going digital, responding to calls to open up to more competition and trying to focus more on their customers. Are they doing enough? Can the neobanks really unseat them? Is the future some form of collaboration – and how and when is that future landscape going to become clear?

Established and challenger banks will debate their respective future roles in nextgen banking, exploring how the current picture of incumbent versus neo will likely evolve, and how to ensure that customers - and the UK economy - continue to benefit from disruption in the space.

Gilad Amir, Head of Fintech, Lloyds Banking Group

Martyn Atkinson, Director of Change and Digital, Metro Bank

Ruth Handcock, Chief Customer Officer, Tandem Bank

Michael Mueller, CEO, Form³ Financial Cloud

Graham Olive, Deputy CEO, OakNorth Bank

Moderator: Thea George, Research Director, Finextra

17.25-17.30 Closing remarks and conference ends
17.30-18.30 Drinks, networking and exhibition

 

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